Experienced NOC Engineer with a demonstrated history of working in the global Communications Platform-as-a-Service (CPaaS) provider. Skilled in monitoring, troubleshooting, alarm handling, escalation, documentation, and reporting any issues of the platform, production servers, network elements, applications, and systems of Business and Operations Support Systems (BSS/OSS), core elements, and Value-Added Services (VAS) in a cloud-based system. Strong operations professional with a Engineer's degree focused in Electrical Engineering with specialization in Telecommunications.